“Everything here was perfect, as it always used to be…”
I am a repeating guest to this wonderful hotel, and I am just about to leave after a 14 nights stay here. The hotel is excellent as it always used to be. Very friendly and helpful staff at reception. Excellent and very efficient laundry service. Very discreet and friendly ladies who do the room cleaning. Being a guy who loves to dine in the privacy of my accomodation, I ordered room service every day. The cooks get a very high rating from my side. Food is excellent, wonderfully presented and very tasteful. All the guys bringing the food up to the room are very kind, motivated and polite. The room itself is comfortable. It offers an excellent bed in which one sleeps very well. Lovely blue wall to wall carpet, good quality furniture, nice bathroom. Everything is perfect, I love to stay here and it’s like a home in Lugano for me. The other day I had a technical problem with my television and a lamp. Calling housekeeping it took less than 2 minutes and a very friendly guy came up to repair it. Service here is all over very customer oriented, they do everything for you to make your stay a very comfy and nice one. I would not think about choosing another hotel in Lugano. The hotels in the city center are either noisy, have no good view, or they are just ridiculously overpriced. Swiss Diamond has a most picturesque location right on the lake shore, lovely views and a very good infrastructure. I can recommend this hotel with my entire conviction, it’s a very pretty place and yes, the staff is what I like most here, being so friendly and cooperative! Thanks to all of you, and till next time in November!